Reference

planet 77 Legal terms for your account

planet 77 Legal sets out how we handle account access, payment records and policy requests for you in Indonesia.

Account termsWallet recordsLocal-law accessPolicy contact

How Legal terms affect account use

planet 77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms explain the account details we need before access, how we match payment activity to your account, and when a policy check can pause a request. You are responsible for entering accurate details and keeping your login private. Access depends on local law, so

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the available lobby and account actions can differ by location. Deposits through DANA, OVO, GoPay and QRIS must be connected to the account path shown at the cashier; bank transfer and virtual account records may require a matching reference. We keep payment evidence so we can
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check a receipt or status question. If a withdrawal needs confirmation, we may ask you to complete the account step displayed in your profile. Read the full terms before opening an account, and contact us through the account support route if a clause is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP DESK

Where to ask about Legal matters

A clear contact path helps you resolve a policy question without guessing which team handles it.

Account access Use the support path beside your account area when a Legal condition affects login, phone verification or access. Include the email or phone detail attached to your account, plus the exact message you saw, so we can locate the relevant policy step.

Wallet status For a DANA, OVO, GoPay or QRIS question, send the payment name, amount reference shown in your account and the receipt status. We can explain which Legal condition applies to the record without asking you to resend sensitive wallet credentials.

Policy request If you want a clause clarified, contact us from the account support route and name the section that concerns you. We will direct the request to the relevant policy contact and tell you whether more account detail is needed to respond.

DATA CONTROL

Six account safeguards behind our Legal policy

Legal is also about what happens to the details you provide. We use account, device and payment records to operate access, check requests and answer policy questions; we do not need your…

Data handling

We use the account details you submit to identify your account, apply access conditions and respond to Legal requests. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or a virtual account are handled as transaction records, not as wallet login credentials.

Cookie choices

Cookies can keep your sign-in state and selected page settings available as you move through the account path. Your browser lets you remove or restrict them. If that affects access, the support route can explain which page function needs the cookie.

Account security

Phone verification is part of the account access step, and your login details should stay private. We may ask you to confirm account ownership before discussing a policy request or payment record, particularly when the request concerns a withdrawal.

Record retention

We retain selected account and payment records for the period needed to operate the account, check transactions and answer disputes. If a record cannot be removed immediately because a legal or accounting duty applies, we will explain that reason through support.

Change requests

To request a correction, send the affected account detail and a short explanation through the account support path. We may ask for phone verification before changing it, so an unrelated person cannot alter the Legal record attached to your account.

Contact ownership

Questions about terms, data, cookies or account access should come from the account support route. Include the policy topic and your account reference; never send a wallet PIN, password or full payment login details in a message.

Answers before you open an account

These Legal answers cover the practical questions we hear before account creation: location, identity details, payment records, cookies, security and policy contact. They are written for your account path rather than for general lobby use. If your situation is not covered, send the relevant clause or account message through support, and we will explain the next step where local law permits.

planet 77 Legal covers account access, required details, payment records, cookies, security, retention and requests about policy wording. It also explains that access depends on local law. Read the terms before opening an account, especially if you intend to use DANA, OVO, GoPay, QRIS or bank transfer.

Yes. Access depends on local law, and available account actions can differ by location. If you are in Yogyakarta, Jakarta or another Indonesian location, use the account path shown for your session and contact support if an access message does not explain the applicable condition.

Phone verification helps us connect the account to the person requesting access or a policy change. It can also protect payment and withdrawal records from an unrelated request. Keep your verification details private, and complete the account step shown in your profile.

DANA and QRIS activity is treated as an account payment record, including the reference and status needed to check a receipt. We do not need your wallet password. If a status is unclear, contact support with the payment name and account reference rather than sensitive wallet credentials.

You can request a correction through the account support route. Name the record, describe the change and provide the account reference. We may ask for phone verification before making an update. Where local law permits, we will explain the result and any further account step.

We keep selected account and payment records for the period needed to operate access, check transactions and handle disputes. A record may need to remain available when a legal or accounting duty applies. Ask support about the relevant record and we will explain the applicable retention reason.

Use the support route beside your account area and mention the Legal section or exact access message. For payment questions, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. Do not include a password, PIN or wallet login details.

planet 77 Legal terms for your account

Where to ask about Legal matters

Six account safeguards behind our Legal policy

Data handling

Cookie choices

Account security

Record retention

Change requests

Contact ownership

Answers before you open an account

01 What does planet 77 Legal cover?

02 Does Legal access depend on where I live in Indonesia?

03 Why does planet 77 ask for phone verification?

04 How are DANA and QRIS records handled under Legal?

05 Can I request a correction to my Legal account data?

06 How long does planet 77 keep account records?

07 Where can I ask about a Legal clause?

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